Let’s face it unfortunately when it comes to customer service there seem to be more complaints then praise lately. So it is so refreshing when a company goes over and above to please their customers and Fisher Price® has proven to be that company for me and have impressed me time and time again!
I have to give credit where credit is due. I have contacted Fisher Price® two times in the past year and the employee’s I have encountered always exceed my expectations. The first contact I made with them was in regards to an infant bath tub I had purchased. I had misread the tag on the newborn sling feature of the tub and dried the sling in the dryer, the tubing around the sling melted. I called Fisher Price® hoping to order a new sling and after explaining what happened, the customer service representative informed me that unfortunately they did not have a replacement sling for that tub. She could however send me a voucher for the price of the tub so that I could buy a new one or another Fisher Price®/Mattel® product. I honestly could not believe that this company went over and above like that and was actually going to replace the entire tub! I received the voucher in the mail about a week later!!
The second contact I had with them was just today in fact. Over the weekend I had gotten a laugh and learn musical table at a garage sale. When I looked the toy up online to be sure there were not recalls, I noticed that it came with a little purple phone receiver that was missing from the one I bought. I contacted Fisher Price® through their online contact form to again see if I could order a replacement. This morning I received an email back saying they were sorry the phone was lost and they will send a replacement out right away. How can you beat that?
I will tell you one thing is certain Fisher Price® has definitely made a lifelong loyal customer in me! Not only do they offer excellent products that baby, kids, and parents will all appreciate but their customer service is above and beyond excellent. I cannot recommend Fisher Price® enough! As a parent it is so reassuring to know that a company is going to stand behind their products as well as take such care in customer satisfaction, I know that it's money well spent when I purchase a Fisher Price® product!
Keep up the good work Fisher Price®!!
